Privacy Policy

This policy explains how PROMISED LEVANT ("we", "us") collects, uses, and protects your personal data when you visit our site or place an order. We are the data controller for the information you provide.

What we collect

• Order details — name, delivery and billing address, email, phone number, and order history.
• Payment information — processed securely by our payment provider. We do not store your full card details.
• Marketing contacts — your email (and phone, if provided) when you join our list or waitlist, with your consent.
• Usage data — basic, privacy-friendly analytics about how the site is used.

How we use it

• To process and deliver your orders and handle returns (lawful basis: performance of a contract).
• To send drop announcements and updates, where you've opted in (lawful basis: consent — you can unsubscribe any time).
• To run and improve our store, and to meet legal and tax obligations (lawful basis: legitimate interests / legal obligation).

Who we share it with

We share data only with the providers that help us run the store, including:

• Shopify — our store, cart, and checkout platform.
• Our payment processor — to take payment securely.
• Delivery partners — to ship your order.
• Our email/marketing and analytics providers.

We never sell your personal data.

Cookies

We use essential cookies to make the store and checkout work, and limited analytics cookies to understand site usage. You can control cookies through your browser settings.

How long we keep it

We keep order records for as long as required for tax and legal purposes, and marketing data until you unsubscribe or ask us to delete it.

Your rights

Under UK GDPR you have the right to access, correct, delete, or restrict the use of your personal data, and to withdraw consent at any time. To exercise these rights, email hello@promisedlevant.com.

Complaints

If you have concerns about how we handle your data, you can contact us first at hello@promisedlevant.com. You also have the right to complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk.

This is a general privacy notice. Before launch, review it against your final list of service providers and, if in doubt, have it checked by a qualified adviser.